I had lunch at the cafe on the ground floor of my office
building. They are having the lamb shank on special.
$20 lamb shank and wine. Since I don't drink, I asked the
waiter if I could swap the wine. Straight away she said, "No,
we wouldn't be able to swap for another type of wine." Then I told
her that I wasn't swapping for another type of wine but for soft
drink so she said ok and took our order.
It was all good, meal was ok and then the bill came and I
realised that they charged me $3 for my soft drink. I went to
dispute about it and the waiter told me, "Oh, we don't swap wine
with other drinks". What the....? When I mentioned to her the
second time before I ordered she looked like she finally understood
me. My colleagues thought that too.
I just felt so deceived. What annoyed me was that they
were so inflexible with the deal. How expensive is the soft
drink compared to the wine anyway? They would rather piss the
customer off! I talked to the manager just as I was walking
out and he said "Next time when you come in, just let us know
before hand etc..." I told him there wouldn't be next time as
I don't think I would be coming back. 
